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FAQ — TranslateHub

About

What is TranslateHub?

TranslateHub is an add-on for Google Sheets that lets you translate entire sheets or individual cells into any language with just one click. It's installed via Google Workspace Marketplace.

Is it paid or free?

After installation, you'll get a demo version with a 500-character translation limit. This is for trial purposes. To unlock full functionality, choose and activate a subscription plan.

Is it compatible with Microsoft Excel?

Currently, TranslateHub is designed exclusively for Google Sheets and does not support Microsoft Excel.

Does it use smart translation?

Yes. TranslateHub is powered by DeepL AI, delivering smart translations that preserve the context, logic, and intent of your content — whether you're translating full sheets or individual cells.

Payments, Subscription & Returns

What payment methods do you accept?

We accept major credit cards including Visa, MasterCard, and American Express. All transactions are securely processed.

Are there any hidden fees?

No. There are no hidden charges. The price you see is the final price — all features are included in your chosen plan.

How can I cancel my subscription?

You can cancel your subscription anytime via your billing account (a link will be provided after payment). Alternatively, contact us directly, or manage your subscription via your bank.

Do you offer a free trial?

Yes. The free trial includes 500 characters — around 100 words — to try the full functionality of the add-on.

Can I change my subscription plan?

Yes, you can switch plans at any time. The new plan will apply at the start of the next billing cycle.

Do you offer refunds?

Yes. We offer full refunds within 24 hours of purchase if you’re not satisfied. Just contact our support team.

Are there discounts for long-term subscriptions?

Yes. We offer discounted pricing for 6-month and annual subscriptions. See the Pricing page for details.

Will my subscription renew automatically?

Yes. Subscriptions renew automatically at the end of each billing cycle, but you can disable auto-renewal at any time.

Will I get any free template?

Yes! Every TranslateHub subscriber can choose one free template from our shop. Just email or message us after activating your subscription and let us know which one you’d like.

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